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COVID-19 Update: June 2022

General

June 10, 2022

We are once again open for in-person veterinary visits!

Appointments

To schedule your pet’s appointment, please call in at (416) 469-1121, option 4 to speak to a client care representative. Our current hours of operation are: Monday-Friday, 8am to 7pm, and Saturday, 9am-5pm.

When you arrive for your pet’s appointment, call the front desk extension number (9001) posted on our window to alert our staff that you have arrived.

Once an examination room is ready for you, a team member will let you in and show you to your room. Please keep visits to 1 person per patient whenever possible. You will be required to wear a mask for the duration of your visit.

Methods of Payment

For the safety of both you and our staff, we are currently taking contactless payments over the phone, in the form of a credit card number.

Placing Medication and Food or Retail Orders

Please continue to place your medication and food orders by leaving a message with your name, your pet’s name, the medication or food you need, and a phone number you can be reached at on our medication and food order line. To leave a message on our medication and food or retail line, please call (416) 469-1121 option 3. 

We ask that you allow at least 3-5 business days for all orders to be prepared. Please, do not leave your orders to the last minute or until your pet has one dose of their medication left. 

Note that many food products are currently on backorder, due to the large number of orders our supplier is receiving. If your pets’ food is on backorder, one of our vets would be happy to recommend an alternative food.

Many of our clients are also signing up for our Webstore to receive home deliveries. This is a great option as you are able to maintain social distancing. Keep in mind your orders may take longer to arrive as demand is high and shipping is taking longer than usual, and make sure to place your order ahead of when you need it.

Picking up Medication or Food Orders

We are currently scheduling appointments for ALL pickups to avoid traffic outside the clinic.

If you have been notified that your order is ready, please call ahead to schedule a pickup appointment with reception. Call the front desk extension posted on the window to alert our staff that you have arrived. A team member will place your order outside our door.

COVID-19 Precautions

If you are experiencing a cough, fever, or other flu-like symptoms, or if you have traveled abroad in the last 14 days, we ask that you not come into the hospital.

If your pet needs urgent veterinary care, please try and find a healthy family member or friend who can physically bring your pet to the practice, and we will examine your pet and communicate with you by telephone. Please let us know in advance so that we can take appropriate disinfection measures with your pet carrier and leash.

If you are unwell, and cannot find an alternate person to bring your pet in for care, please call us in advance so that we can try and accommodate you with appropriate infection control measures.

Thank you and we look forward to seeing you in person.