Client Care Team Supervisor
Born and raised in Toronto, Nicole knew early on that she had a passion for animals. She started running a dog boarding business with her mom when she was only twelve years old.
As a Client Care Representative, Nicole works at both our busy front desk, and in our call center. She greets our furry patients, each with a smile or a chat or a treat, making sure they’re happy while they wait for a veterinarian.
She answers questions, books appointments, and you may speak to her on the phone when we follow up to make sure your pets are progressing as expected after an appointment. As well, she can help you with diet selection for your pet, and discuss any upcoming surgeries or appointments.
Nicole also assists with our client communications. She photographs our patients when they come in for visits and posts many of them to our social media accounts. (Maybe your four-legged friend is our next Instagram star!) She also works on other client communication projects from taking staff photos to writing some of our blogs.
I’ve always felt a connection with animals and have loved being around them since a young age.
Nicole joined Blue Cross Animal Hospital in the spring of 2015, and loves working alongside the pets and staff her at the hospital. In her free time she sings and records music.
Nicole currently has a sixteen year old toy poodle named Banana.