We’re Bringing Our Team Back Together and Adjusting Our Hours
At the beginning of the pandemic, we split our team into two groups, each operating independently of the other on alternate shifts. We did this to keep one half of our staff protected and able to continue working in the unfortunate case that one of our team was diagnosed with Covid-19 and their group was required to quarantine.
Now as Toronto has moved to Stage 3, we’re bringing our full team back together so that we can resume normal hours and make more appointments available to you.
However, adjusting the shifts will require us to have slightly reduced hours next week only. Going forward we will be operating at our normal pre-pandemic hours.
Week of August 17th Hours
- Monday, August 17th: 8am-5pm
- Tuesday, August 18th: 8am-5pm
- Wednesday, August 19th: 8am-5pm
- Thursday, August 20th: 8am-7pm
- Friday, August 21th: 8am-7pm
- Saturday, August 22th: 9am-5pm
Regular Hours Resume August 24th
- Monday: 8am-7pm
- Tuesday: 8am-7pm
- Wednesday: 8am-7pm
- Thursday: 8am-7pm
- Friday: 8am-7pm
- Saturday: 9am-5pm
- To keep our teams and our clients safe, appointments will continue to be “pets only” for the time being. You will call when you arrive for your appointment and your pet will be brought into the building by one of our team. Your veterinarian will discuss the examination, needed vaccines, and test results with you over the phone.
- Given that we need to continue with social distancing measures for our team within the building, we will be booking a limited number of Wellness Visits a day. Please be understanding if we can’t accommodate you the day you call to book.
We are hopeful that the pandemic will continue to be brought under control in Toronto, so that you can soon accompany your pet into the building. However, safety for all is still our main concern. Because of the small size of our building and rooms, our team works in close proximity. Even with our internal social distancing measures, if just one member of our team were to contract COVID-19, we would all likely have to quarantine and the hospital would close for two weeks. For the time being, we are hoping to avoid this situation by continuing to minimize outside contacts. We will update you as things change.
When you arrive for your pet’s appointment, stand behind our sidewalk sign and call the front desk extension number posted on our window to alert our staff that you have arrived.
If you have a cat in a carrier, our staff will instruct you to place your cat in front of the door, within the taped rectangle on the ground. If you have a dog, our staff will instruct you to attach them to the leash hooked to our front door.
Once your pet is safely secured, please step back behind the sidewalk sign. At that point, a staff member will take your pet into their appointment.
Please note that you may receive a call from a blocked number due to limited phone lines.
Once your pet’s appointment has finished, we will notify you to wait in front of the clinic, behind the sidewalk sign. You will wait until our staff is safely inside the clinic until you move forward to receive your pet.
Placing Medication and Food Orders
Please continue to place your medication and food orders by leaving a message with your name, your pet’s name, the medication or food you need, and a phone number you can be reached at on our medication and food order line.
We ask that you allow at least 3-5 business days for all orders to be prepared. Please, do not leave your orders to the last minute or until your pet has one dose of their medication left.
Many of our clients are also signing up for our Webstore to receive home deliveries. This is a great option as you are able to maintain social distancing. Keep in mind your orders may take longer to arrive as demand is high and shipping is taking longer than usual, and make sure to place your order ahead of when you need it.
All dogs should now be on flea and/or tick preventives. Please feel free to leave a message on our prescription request line if you need to request more medication.
Picking up Medication or Food Orders
We are currently scheduling appointments for ALL pickups to avoid traffic outside the clinic.
If you have been notified that your order is ready, please call ahead to schedule a pickup appointment with reception. When you arrive, stand behind our sidewalk sign to maintain a safe distance from the front door. Call the front desk extension posted on the window to alert our staff that you have arrived. A team member will place your order outside our door. Once the team member is safely inside the clinic, you may retrieve your order. Please do NOT rush towards the door while a team member is outside.
Methods of Payment
For the safety of both you and our staff, we are currently taking contactless payments over the phone, in the form of a credit card number, or online payments using e-transfers.