Help Keep Us Open!
As you know the Covid-19 Pandemic is accelerating quickly. We are trying to remain open to continue to provide needed urgent care to your pets.
As of March 23rd
We are no longer doing routine vaccinations and wellness checks. Unless your pet has been exposed to Rabies, we are suspending Rabies vaccinations.
We are adopting a “pets only” policy for appointments. You will no longer accompany your pet into the building. The one exception to this will be in the sad case of a pet needing to be put to sleep.
We are open Monday-Friday, 10am-6pm.
Please phone ahead before coming to the practice for ANY reason to get instructions on how to proceed. Even if you are picking up food or pre-ordered medication, we need to know in advance that you are coming so that we can check that we have stock, and we can give you a time to come that will maintain appropriate social distance. Medications still need to be ordered through our medication line.
If your pet needs to be examined, we will be taking them into the practice on their own and communicating with you by either voice or video call during the appointment. If you wish to do a video call, we ask that you have Skype set up on your phone in advance. (Please bear with us as video is a new procedure as of March 23, and it may not go smoothly at first, in which case we will ask you to switch to a voice call.)
At the end of the appointment, in order to keep the transaction touchless, we would prefer you to provide a credit card for payment over the phone. If you must pay with a debit card, please let us know in advance. Note that we are not accepting cash at this time.
On arrival at the practice please remain in your vehicle or if you aren’t driving, outside the building and call us again. There are signs on the window with the number to call once you are here. If you are staying in your car, call our main number and speak to a receptionist, and your call will be directed.
Bringing a Pet in for Examination
When it is time for your pet to come into the building, we will call you on your phone.
If you are bringing in a pet in a carrier, you will be directed at the appropriate time to put the carrier down in the square taped on the ground. Note that all cats are required to be in a carrier.
If you are bringing in a dog on a leash, make sure the collar is snug, or use a body harness. When it’s time for your pet to enter the practice, you will be directed to a leash attached to the second door on the front of our building. Attach your dog’s collar to this second leash. LEAVE YOUR DOGS OWN LEASH ON.
Step back behind the sidewalk sign to the point indicated on the window signs. DO NOT approach any of our staff as they take your pet into the practice. If you approach the staff, we will have to ask you to leave for your safety and that of our team.
You can then wait outside or in your car while your pet is examined. Your veterinarian will phone you as they start the exam. They will take your pet’s history, and discuss the issues and your pet’s care with you as they examine your pet, just as they would if you were in the room. When the exam is over a client care representative will take payment, and the arrival procedure will be reversed.
Wait behind the line. We will bring your pet out and either place the carrier in the designated square, or re-attach your dog to the second leash. Again, please do not approach our staff. Once our staff member is safely back inside the building, you may get your pet and any medications and/or food that have been prescribed.
Picking Up Food or Pre-Ordered Medication
When you arrive at the time that we have given you, please call our main number. We will direct you from there.
You will shortly be told when we are ready to put your order outside. You will be asked to stand behind the sign, and your order will be placed in the designated square. Once our staff member is safely inside, you can pick up your order. Again, please do not physically approach our staff.
As a practice that prides itself on our communication with our clients and our loving care of your pets, we are deeply saddened to be working like this. We assure you that we will be doing everything possible to keep your pet comfortable and calm throughout their appointment.
If you are experiencing a cough, fever, or other flu-like symptoms, or if you have traveled abroad in the last 14 days, we ask that you not come to the hospital.
If your pet needs urgent veterinary care, please try and find a healthy family member or friend who can physically bring your pet to the practice, and we will examine your pet and communicate with you by telephone. Please let us know in advance so that we can take appropriate disinfection measures with your pet carrier and leash.
If you are unwell, and cannot find an alternate person to bring your pet in for care, please call us in advance so that we can try and accommodate you with appropriate infection control measures.
If you need pet food or other supplies, you can also order online from our web store for home delivery. Note that food and product deliveries are taking longer than usual, so allow at least 5 business days for delivery.