As the number of COVID cases rises in Toronto, our main focus, as it has been all along, is to keep our clients and our team safe.
To keep you and our team safe, we are continuing with Pets-only appointments.
Please continue to place your medication and food orders by leaving a message with your name, your pet’s name, the medication or food you need, and a phone number you can be reached at on our medication and food order line. All medication pickups are by appointment.
We are currently taking contactless payments over the phone, in the form of a credit card number, or online payments using e-transfers.
Please click through for details on all of our COVID-19 protections and procedures:
If you are experiencing a cough, fever, or other flu-like symptoms, or if you have traveled abroad in the last 14 days, we ask that you not come into the hospital.
If your pet needs urgent veterinary care, please try and find a healthy family member or friend who can physically bring your pet to the practice, and we will examine your pet and communicate with you by telephone. Please let us know in advance so that we can take appropriate disinfection measures with your pet carrier and leash.
If you are unwell, and cannot find an alternate person to bring your pet in for care, please call us in advance so that we can try and accommodate you with appropriate infection control measures.
Please note that if you need pet food or other supplies, you can order online from our web store for home delivery. Note that food and product deliveries are taking longer than usual, so allow at least 5 business days for delivery.