As we continue to offer curbside care, we want to assure you that we have and always will continue to be a fear free clinic first and foremost. When your pets come in for their appointments, please know that we are doing everything possible to make sure they feel comfortable and safe by providing gentle and compassionate care. We love all of our patients very much and want to thank you for entrusting us with their care.
To schedule your pet’s appointment, please call in at (416) 469-1121, option 4 to speak to a client care representative. Our current hours of operation are: Monday-Friday, 8am to 7pm, and Saturday, 9am-5pm.
When you arrive for your pet’s appointment, stand behind our sidewalk sign and call the front desk extension number (9001) posted on our window to alert our staff that you have arrived.
If you have a cat in a carrier, our staff will instruct you to place your cat in front of the door, within the taped rectangle on the ground. If you have a dog, our staff will instruct you to attach them to the leash hooked to our front door.
Once your pet is safely secured, please step back behind the sidewalk sign. At that point, a staff member will retrieve your pet for their appointment.
Please note that you may receive a call from a blocked number due to limited phone lines.
Once your pet’s appointment has finished, we will notify you to wait in front of the clinic, behind the sidewalk sign. You will wait until our staff is safely inside the clinic until you move forward to receive your pet.
As the weather continues to cool down, please remember to dress appropriately so you are as comfortable as possible while waiting for your pet. We are continuing to offer curbside care to keep our clients and staff members safe.
Methods of Payment
For the safety of both you and our staff, we are currently taking contactless payments over the phone, in the form of a credit card number.
Placing Medication and Food or Retail Orders
Please continue to place your medication and food orders by leaving a message with your name, your pet’s name, the medication or food you need, and a phone number you can be reached at on our medication and food order line. To leave a message on our medication and food or retail line, please call (416) 469-1121 option 3.
We ask that you allow at least 3-5 business days for all orders to be prepared. Please, do not leave your orders to the last minute or until your pet has one dose of their medication left.
Note that many food products are currently on backorder, due to the large number of orders our supplier is receiving. If your pets’ food is on backorder, one of our vets would be happy to recommend an alternative food.
Many of our clients are also signing up for our Webstore to receive home deliveries. This is a great option as you are able to maintain social distancing. Keep in mind your orders may take longer to arrive as demand is high and shipping is taking longer than usual, and make sure to place your order ahead of when you need it.
Picking up Medication or Food Orders
We are currently scheduling appointments for ALL pickups to avoid traffic outside the clinic.
If you have been notified that your order is ready, please call ahead to schedule a pickup appointment with reception. When you arrive, stand behind our sidewalk sign to maintain a safe distance from the front door. Call the front desk extension posted on the window to alert our staff that you have arrived. A team member will place your order outside our door. Once the team member is safely inside the clinic, you may retrieve your order. Please do NOT rush towards the door while a team member is outside.
If you are experiencing a cough, fever, or other flu-like symptoms, or if you have traveled abroad in the last 14 days, we ask that you not come into the hospital.
If your pet needs urgent veterinary care, please try and find a healthy family member or friend who can physically bring your pet to the practice, and we will examine your pet and communicate with you by telephone. Please let us know in advance so that we can take appropriate disinfection measures with your pet carrier and leash.
If you are unwell, and cannot find an alternate person to bring your pet in for care, please call us in advance so that we can try and accommodate you with appropriate infection control measures.
As always, if you have any questions about our current protocol, please don’t hesitate to reach out to a client care representative